Frequently Asked Questions

 

Q: Why is my order tax free?

A: Because the World Chess Hall of Fame is a non-profit institution, products purchased at Q Boutique are tax-exempt.

 

Q: When can I expect to receive my order?

A: You should receive your package within 5-7 business days of the order date. You will receive confirmation and a tracking number once it has been sent.

 

Q: What delivery service(s) are available for my order? How do I track the status of the delivery?

A: Orders are shipped via the United States Postal Service (USPS) as Priority Mail. Tracking service is added free-of-charge, and will be provided via email once your order has shipped.

 

Q: How are my shipping charges calculated?

A: Shipping charges are calculated based on current rates available from the United States Postal Service (USPS).

 

Q: Do you offer international shipping?

A: Yes! We are able to ship to almost anywhere in the world.

 

Q: I either live in Saint Louis or will be visiting soon--am I able to pick up my order in-person? Is there a handling fee?

A: Yes, you are able to pick up in-person, free of charge! Simply call us with your order and we will handle it over the phone.

 

Q: Can I order an item from your physical store that isn't available online?

A: Yes! We have several items in our physical store that are not currently available online; additional products can be found on our Facebook page. Call or email us to place a special order.